Netrix Hosting Privacy Policy

This Privacy Policy describes the information Netrix Hosting (the "Company," "we," or "us") collects from you, how we use that information, and our practices to keep it secure. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Account Information: When you sign up for our hosting services, we collect personal contact details such as your name, billing address, telephone number, and email address, as well as payment information (e.g. credit card number and expiration date). This information is necessary to create your account and process payments.
• Support Information: If you contact us for customer or technical support, we may request additional details about your system (for example, your operating system version, software applications, or other technical information) to help resolve your issue. Providing this support-related information is optional, but it may be needed to effectively assist you.
• Website Usage Data: When you visit our website, our systems automatically record certain data about your visit. This includes your IP address, the dates and times of your visits, and which pages you viewed and for how long. We may associate this data with your personal information to help customize your experience or troubleshoot issues. We analyze this usage data internally to improve our website and services.
• Cookies: We use browser cookies to identify you as a repeat visitor when you return to our site. A cookie is a small alphanumeric identifier that is unique to your browser; it allows us to recognize your browser and customize your visit (for example, by keeping you logged in or remembering preferences). Our cookies do not directly store personal details, but they may be linked to your account in our systems. You can control or delete cookies through your web browser settings. Please note that if you disable cookies, some features of our site (such as login persistence) may not function properly.

We do not use your personal information for any purposes other than those above without your consent.

2. Use of Personal Information

We will use your personally identifiable information only for the following purposes:

• Providing Services and Processing Payments: To set up and maintain your hosting account, process your payments (for example, via our payment processor Stripe), and deliver customer support. This includes using your contact and payment details to bill you and to contact you regarding service issues or questions.
• Communications and Announcements: To contact you with service-related notices or special offers. For instance, we may send you emails about new features, promotions, or important updates. Some of these communications might include special offers from Netrix Hosting or our partners, but we will not share your personal information with those third parties without your explicit consent. You may opt out of marketing or promotional emails at any time by following the unsubscribe instructions included in such emails.
• Improvement and Personalization: To improve our services and tailor our marketing. We may use information collected (including optional survey or demographic information and data about your visits to our site) to understand user preferences and enhance your experience. This could include optimizing our website’s design or content based on aggregate user behavior, or customizing your interactions with our site.

We do not use your personal information for any purposes other than those above without your consent.

3. Sharing of Personal Information

We value your privacy. Netrix Hosting does not sell or rent your personal information to third-party marketers. We will not provide your personal data to any third party except in the following circumstances:

• Legal Requirements: If disclosure is required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, we may share information with law enforcement or regulatory agencies upon proper request. In other words, if a court order, subpoena, or law enforcement inquiry demands your data, we are obligated to comply.
• Service Providers (Third-Party Processors): We share information with trusted third-party service providers who perform functions on our behalf and under our instructions. This includes, for example, sharing your payment details with Stripe to process payments, or your email address with our email delivery provider MailBaby to send transaction receipts or notifications. These partners are only given the information necessary to perform their services, and they are contractually required to keep your information confidential and use it solely for that purpose.
• Protection of Rights and Safety: If necessary, we may disclose information to protect our rights, enforce our Terms of Service, or protect the safety of our customers or others. For instance, we might release information to investigate and prevent fraud or security threats, to collect unpaid bills, or to help prevent harm to any person.

Aside from the exceptions above, we do not give away, trade, or sell your personal information to anyone. This means your data will never be provided to third-party marketing lists or advertisers by Netrix Hosting.

4. Cookies and Tracking Technologies

As noted, we use cookies to enhance your experience on our site. Cookies help us recognize you and provide continuity (for example, by remembering your login session or user preferences). We do not use cookies to track you across other websites, and we do not allow third-party advertising networks to set cookies on our site for targeting purposes.

Note: We do not currently use any third-party analytics services (like Google Analytics) on our website. If this changes in the future, we will update this Privacy Policy accordingly.

5. Data Retention and Deletion

We retain personal information for as long as you maintain an active hosting account with us or as needed to provide you with services. If you decide to terminate your service, you may request that all your personal data be removed from our systems at the time of account termination. Upon such a request, we will delete or anonymize the personal information associated with your account, except for any data we are required to retain for legitimate business or legal purposes (for example, records of financial transactions for accounting/tax compliance).

Beyond account deletion requests, we may periodically purge or anonymize data that is no longer needed. We strive not to keep personal data longer than necessary. If you have questions about our data retention practices, please contact us as described in Section 8.

Note: Our servers and infrastructure are primarily located in the United States. If you access our services from outside the US, be aware that your information will be transferred to and processed in the US.

6. Security of Your Information

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, use, or disclosure. For example, our website and client areas are protected by Secure Sockets Layer (SSL) encryption, which safeguards data during transmission. We also employ firewalls and other technical safeguards on our servers, and limit access to personal data to authorized staff who need it to operate our services.

While we follow industry best practices to protect your data, please understand that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of information. However, we continuously update and monitor our security measures to mitigate risks and protect your privacy. Netrix Hosting is committed to keeping your data safe.

Note: Our servers and infrastructure are primarily located in the United States. If you access our services from outside the US, be aware that your information will be transferred to and processed in the US.

7. Age Restrictions and Children’s Privacy

Netrix Hosting does not impose age restrictions on who may use our website or services – our hosting services are generally available to users of all ages. However, we comply with applicable child privacy laws such as the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. Our services and website are not directed toward children under 13, and we do not intentionally target or market to them.

If you are under 13 years old, please do not provide any personal information to us without your parent’s or guardian’s permission. If we become aware that we have inadvertently collected personal data from a child under 13 without parental consent, we will promptly delete that information from our records.

8. Changes to This Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. If we make material changes, we will post the updated Privacy Policy on this page (with a new "Last Updated" date). In some cases, we may also notify you of significant changes via email or through a notice on your account dashboard. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with updates or modifications, you should stop using our services and, if applicable, request removal of your data as described in Section 5.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Netrix Hosting handles your personal information, please contact us via our website’s contact page or through our support channels. We will be happy to assist you and address any issues or inquiries.